How your order travels from China to your door — processing times, delivery estimates, rates and customs, all in one place. Questions? Contact us — we reply within 24 hours.
Processing Time
All orders are processed within [2–3] business days after payment is confirmed. Quality-checked items are photographed before dispatch. You’ll receive a tracking number by email as soon as your parcel leaves our facility in China.
Delivery Times
- Standard shipping: [10–20] business days to most destinations
- Express shipping: [5–10] business days to most destinations
Delivery times vary by destination country and local customs processing. Business days exclude weekends and public holidays, including Chinese public holidays (notably Chinese New Year, when factories and carriers close for 1–2 weeks).
Shipping Rates
Shipping is calculated by weight, volume and destination and is shown at checkout before you pay. [Free standard shipping on orders over $XX — delete if not applicable.]
Where We Ship
We ship worldwide, including the United States, Canada, the United Kingdom, the European Union, Australia and New Zealand. [Add or remove destinations to match your actual coverage.] Some remote areas and P.O. boxes may take longer or require a surcharge.
Consolidation
Ordering multiple items? We can consolidate everything into one parcel to save on shipping. Just let us know before your order ships.
Customs, Duties and Taxes
International orders may be subject to import duties or taxes set by your country. These charges are the responsibility of the recipient and are not included in our prices. We declare the true value of goods and cannot mark parcels as “gift” to reduce duties — this keeps your shipment fully legal and insured.
Tracking Your Order
Once dispatched, you can track your parcel using the tracking link in your shipping confirmation email. Tracking may take 3–5 days to show movement after a parcel leaves China — this is normal for international mail.
Lost or Delayed Parcels
If your tracking shows no movement for [15] business days, contact us and we will open an investigation with the carrier. Parcels confirmed lost in transit are refunded or reshipped at no cost to you — see our Refund Policy for details.
Questions about shipping to your country? Contact us — we answer within 24 hours. Every order over $100 also ships with a free handmade Chinese gift.