Everything you need to know about buying from China with SWtoro — how orders work, payment, shipping times, quality checks, returns and the free gift over $100. Can’t find your answer? Contact us — we reply within 24 hours.
How does buying through SWtoro work?
Send us a product link from any Chinese store, or just describe what you need. We confirm the price and shipping cost, you pay once upfront, and we purchase the item in China, inspect it, photograph it and ship it to your door. You receive tracking from dispatch to delivery.
Do I need a Chinese bank account or payment app?
No. We accept major international payment methods through our secure checkout. We handle all Chinese-side payment and communication for you.
How long does shipping from China take?
Standard shipping reaches most countries in 10–20 business days; express takes 5–10 business days. Tracking is included with every order. See our Shipping Policy for details.
Can you buy from any Chinese website?
Yes. We purchase from major marketplaces, official brand stores and factories. If a seller turns out to be unreliable, we tell you before buying and suggest a better source — we never place a risky order silently.
What is the service fee?
A transparent per-order service fee that covers purchasing, quality inspection, repacking and customer support. It’s shown at checkout before you pay — no hidden markups on product prices.
Do you check product quality before shipping?
Yes. Every item is inspected and photographed at our facility. If it doesn’t match what you ordered, we fix or replace it before it ships.
What if my item arrives damaged or wrong?
Contact us within 7 days with photos and your order number. We offer a free replacement or a full refund, including shipping. See our Refund Policy for details.
Do I have to pay customs duties?
Possibly — import duties and taxes depend on your country’s rules and are the recipient’s responsibility. We declare the true value of every parcel to keep your shipment legal and insured.
What is the free gift over $100?
Every order over $100 includes a free handmade Chinese art gift — porcelain, paper-cut art, knot work or similar, added automatically. See our Gift Policy for details.
Can small businesses use SWtoro for sourcing?
Absolutely. We handle small wholesale orders, factory sourcing and quality inspection for resellers, with the same personal service. Contact us to discuss your sourcing needs.
Learn more about us on the About SWtoro page, or start with our quality-checked product catalog.